ERROR: PleskPMMResponseException on Backup Manager

[douglaseggleton]

All of our client accounts are showing the following error message:

ERROR: PleskPMMResponseException
Failed to parse response. Reason: Failed to read data from stream Process output:
0: PMMConnector.php:635
PMMConnector->getResponse(object of type StreamXMLReader)
1: PMMConnector.php:69
PMMConnector->getDumpList(object of type PMMDumpsStorageCredentials, object of type PMMObjectSpecification)
2: BackupLocalRepositoryList.php:17
BackupLocalRepositoryList->fetchBackupLocalRepositoryList()
3: cList.php:85
cList->fetchList()
4: cList.php:104
cList->init()
5: backup.abstract-repository.php:45
__backup__abstract_repository->accessItemsList(string 'GET', NULL null)
6: backup.abstract-repository.php:25
__backup__abstract_repository->accessItem(string 'GET', NULL null)
7: UIPointer.php:595
UIPointer->access(string 'GET')
8: plesk.php:45

Any advice on how to go about fixing it?
Centos 5.7 + Plesk 10.4.4

Searching on the net - seems like a lot of people have had that but no clear way of fixing it.

[scott]

Do you happen to deal with any UTF-8 encodings in domain or usernames?

[douglaseggleton]

Hi Scott,

No - not that we are aware of.

[douglaseggleton]

Managed to go through the plesk log for more information:



Traceback (most recent call last):
File "/usr/local/psa/admin/sbin/pmmcli", line 6, in ?
pmmcli.main()
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 2176, in main
pmmcli_log_dir = pmm_config.pmm_logs_directory()
File "/usr/local/psa/admin/share/pmmcli/pmm_config.py", line 71, in pmm_logs_directory
return os.path.join(get("PRODUCT_ROOT_D"),"PMM","logs")
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 19, in get
instance = PleskConfig()
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 32, in __init__
self.__parse(configName)
File "/usr/local/psa/admin/lib/python/plesk_config.py", line 58, in __parse
raise ExInvalidConfigLine, line
plesk_config.ExInvalidConfigLine: Invalid config line:

2012-04-13 11:26:26: (mod_fastcgi.c.2588) FastCGI-stderr: PleskPMMResponseException: Failed to parse response. Reason: Failed to read data from stream Process output:
file: /usr/local/psa/admin/plib/backup/protocol/PMMConnector.php
line: 635
code: 0
trace: #0 /usr/local/psa/admin/plib/backup/protocol/PMMConnector.php(69): PMMConnector->getResponse(Object(StreamXMLReader))
#1 /usr/local/psa/admin/plib/backup/BackupLocalRepositoryList.php(17): PMMConnector->getDumpList(Object(PMMDumpsStorageCredentials), Object(PMMObjectSpecification))
#2 /usr/local/psa/admin/plib/cList.php(85): BackupLocalRepositoryList->fetchBackupLocalRepositoryList()
#3 /usr/local/psa/admin/plib/cList.php(104): cList->fetchList()
#4 /usr/local/psa/admin/plib/backup/ui/backup.abstract-repository.php(45): cList->init()
#5 /usr/local/psa/admin/plib/backup/ui/backup.abstract-repository.php(25): __backup__abstract_repository->accessItemsList('GET', NULL)
#6 /usr/local/psa/admin/plib/UIPointer.php(595): __backup__abstract_repository->accessItem('GET', NULL)
#7 /usr/local/psa/admin/htdocs/plesk.php(45): UIPointer->access('GET')
#8 {main}

[douglaseggleton]

I have just tried reinstalling both python and libxml2 but unfortunately still no luck.

[douglaseggleton]

Found the issue.

The Plesk python script was parsing the plesk conf file, it recognized to skip "\n" but not "\n " resulting in the configuration settings not being parsed correctly. This was after parallels did some fixing on it. :l

[scott]

The curse of the newline I just went through something equally insidious where the application would lose state of a variable in a shell script if you were going through the vmware console (If it happens to you... its UTF-8 shenanigans, set your LANG to C)