How to report a bug

Customer support forums for Atomic Protector (formerly Atomic Secured Linux). There is no such thing as a bad question here as long as it pertains to using Atomic Protector. Newbies feel free to get help getting started or asking questions that may be obvious. Regular users are asked to be gentle. :-)
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mikeshinn
Atomicorp Staff - Site Admin
Atomicorp Staff - Site Admin
Posts: 4120
Joined: Thu Feb 07, 2008 7:49 pm
Location: Chantilly, VA

How to report a bug

Unread post by mikeshinn »

If you find a bug in ASL, or want us to add a feature, please follow this process:

1) Log into the support portal

https://www.atomicorp.com/support/support-portal.html

2) Click on "Bugs"

3) Enter your bug report.

Please do not open a case for a bug report unless the bug is having immediately adverse impact on your system. Cases aren't the most efficient process for reporting bugs to us, as they go to our support team who has to determine first if something is a bug. If you know something is a bug, report it as a bug. That cuts out an entire step! :-)

Please dont use email to report bugs, the process is even slower because not only does the support need to figure out if its a bug, but they also have to ask a lot of follow up questions that can be answered by filling out a bug report online. So if you use the support portal, instead of email, you'll be cutting out two steps! So its even faster! :-)

If you must send email for bug reports, please include in the subject of the email "Bug Report", again this will help speed up the process of looking into your issue. And the following information:

a) Platform (32bit/64 bit)
b) Linux distribution
c) ASL version
d) kernel installed
e) virtualization used (if any)

And of course, if you just arent sure if something is a bug, just open a case.
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