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 Post subject: Unable to Access ASL Control Panel
Unread postPosted: Mon May 29, 2017 12:20 pm 
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Joined: Wed Jul 04, 2012 7:44 am
Posts: 54
Location: Costa Rica
Hello to all,

We just realized that for some reason we are unable to access our ASL CP today. :(

When we try to access using our usual https://our_domain.com:30000/ it is returning:

Quote:
Forbidden

You don't have permission to access / on this server.

Apache Server at iwx21.crservers.com Port 30000


We have tried from different locations and different IP's and the same thing happens

We do not know what caused thing as nothing has been changed.
How can we get the system to start operation normally again?

Thanks for all the help.
Regards,

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Rodrigo Fernández
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http://www.crservers.com


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 Post subject: Re: Unable to Access ASL Control Panel
Unread postPosted: Mon May 29, 2017 2:06 pm 
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Joined: Thu Feb 07, 2008 7:49 pm
Posts: 4082
Location: Chantilly, VA
That generally means someone/something removed the GUI from the system. What happens if you re-run the installer to repair it?

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Michael Shinn
Atomicorp - Security For Everyone


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 Post subject: Re: Unable to Access ASL Control Panel
Unread postPosted: Tue May 30, 2017 9:21 am 
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Joined: Wed Jul 04, 2012 7:44 am
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Nothing.

I ran "asl -s -f" and the procedure ended successfully but it did not fix the problem :(

What command should I run instead?

Thanks and regards,

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Rodrigo Fernández
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http://www.crservers.com


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 Post subject: Re: Unable to Access ASL Control Panel
Unread postPosted: Tue May 30, 2017 1:02 pm 
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Atomicorp Staff - Site Admin
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Joined: Thu Feb 07, 2008 7:49 pm
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Location: Chantilly, VA
If someone/something has removed some/all of the GUI, re-run the installer to repair your installation:

wget -q -O - https://updates.atomicorp.com/installers/asl |sh

(No need to uninstall, its safe to re-run the installer)

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Michael Shinn
Atomicorp - Security For Everyone


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 Post subject: Re: Unable to Access ASL Control Panel
Unread postPosted: Thu Jun 01, 2017 2:24 pm 
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Joined: Wed Jul 04, 2012 7:44 am
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Installation started successfully, after about 20-30 lines the error below appeared and process was aborted.

Quote:
Disabling: centosplus
Disabling: contrib
Disabling: interworx-hotfix
Disabling: interworx-release
Disabling: interworx-release-noarch
Disabling: interworx-stable
Disabling: interworx-stable-noarch
Disabling: mod-pagespeed
Disabling: remi
Disabling: remi-safe

Checking for core updates: OK
Performing Basic environment checks:
Verifying account: Passed
Ensuring yum is up to date: Done
Checking for perl: Done
Installing the Atomic GPG key: OK
Standard
Loaded plugins: fastestmirror, security
Setting up Install Process
Loading mirror speeds from cached hostfile
* asl-4.0: www6.atomicorp.com
* base: centos.mirror.iweb.ca
* epel: mirror.cogentco.com
* extras: centos.mirror.iweb.ca
* tortix: www6.atomicorp.com
* tortix-kernel: www6.atomicorp.com
* updates: centos.mirror.iweb.ca
Package 1:asl-5.0-1523.el6.art.x86_64 already installed and latest version
Package 1:mod_security-2.9.1-33.el6.art.x86_64 already installed and latest version
Package mod_evasive-1.10.1-15.el6.art.x86_64 already installed and latest version
Package mod_sed-1.0.2-3.el6.art.x86_64 already installed and latest version
Nothing to do
Loaded plugins: fastestmirror, security
Setting up Install Process
Loading mirror speeds from cached hostfile
* asl-4.0: www6.atomicorp.com
* base: centos.mirror.iweb.ca
* epel: mirror.cogentco.com
* extras: centos.mirror.iweb.ca
* tortix: www6.atomicorp.com
* tortix-kernel: www6.atomicorp.com
* updates: centos.mirror.iweb.ca
Package psmon-1.39-5.el6.art.noarch already installed and latest version
Nothing to do

Error: Could not install ASL
[root@iwx21 ~]#


How should I proceed to fix this issue?
Thanks,

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Rodrigo Fernández
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http://www.crservers.com


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