How to avoid SA checks in authenticated user's mail

[zooming]

Hello,

I'm running Plesk 8.6 and ART's SA, qmail-scanner, etc packages.
I'm having problems with some authenticated user's mail being marked as SPAM.
My users are not using the new Plesk's submission port.
How can I avoid this situation?

Thank you.
Alexandre

[breun]

Have you checked your maillog to see why SpamAssassin is marking those messages as spam? Myself, I'd rather get to the bottom of that first.

[zooming]

Yes, I have made some checks in a few messages.
One client, with an aparently simple HTML email signature, have his email marked as Spam every time.
But I think it would be easier just not process local email for Spam.
Would avoid this problem, and would save some processing.
Is there any way to do this?
I have noticed that Plesk 8.6 have a SMTP submission port, but I'm not sure if it will bypass SA (I'll try).

Thank you.
Alexandre

[breun]

Yes, I have made some checks in a few messages.
One client, with an aparently simple HTML email signature, have his email marked as Spam every time.

The maillog file should mention which SA tests are firing. Found anything strange? You could always adjust the scoring for these tests if you don't agree they amount to spam as much.

But I think it would be easier just not process local email for Spam.
Would avoid this problem, and would save some processing.

You'd have to trust your clients, their SMTP passwords and their code though. You'd run the risk of spam via exploitable code on client domains, hacked SMTP accounts or clients that don't mind sending out spam.

[scott]

For that matter, if your spamassassin thinks it's spam, then its pretty much guaranteed that all the other spamassassin installs out there will too

[zooming]

Hello,

Nothing out of the ordinary, I have also suggested some modifications in the client's HTML signature, which solved some problems.
But I'm having more and more complains about the same issue, so I'm trying to solve it globally.

I have argued with some clients saying that the message will be marked as Spam in another servers as well, but you know how clients are... right now, the problem is with my server, not with the recipient's server.

And even messages to the same domain (client's internal mail) are being marked as Spam.

Thank you.
Alexandre

[scott]

I feel your pain there You cant save people from themselves.

You can however, charge by the hour.