HELP!! Can't Get Into Plesk...

[RooMeat]

OK.. So I purchased a new SSL certificate, installed it.. and everything was working perfect.
Logged out.. logged back in.. new cert accepted.. no problems.

But I have just gone back to try to get into the Plesk control panel (a few days since installing the new cert) and it wont let me in.

I get the following error:

Unable to complete secure transaction

You tried to access the address https://www.mydomain.com:8443/, which is currently unavailable. Please make sure that the Web address (URL) is correctly spelled and punctuated, then try reloading the page.

Secure connection: fatal error (44)

https://www.mydomain.com:8443/

The certificate has been revoked by its issuer.

The certificate was revoked because this site is no longer in operation
Make sure your Internet connection is active and check whether other applications that rely on the same connection are working.

Can anyone give me any advice?? Not even sure it's the new cert that is causing the problems

[Highland]

1. How did you install this new cert? Did you do it through the Plesk panel for the domain? If so, that shouldn't affect this. Plesk runs its own copy of Apache and very little affects it.
2. Have you tried restarting Plesk?

Code: Select all

#service psa restart

[faris]

Also try logging in using the ip of the server rather than the domain name -- just in case it makes a difference.

[RooMeat]

1. How did you install this new cert? Did you do it through the Plesk panel for the domain? If so, that shouldn't affect this. Plesk runs its own copy of Apache and very little affects it.
2. Have you tried restarting Plesk?

Code: Select all

#service psa restart

I went to Security --> SSL Certificates and added the new cert. Then I set it for the control panel.

Tried restarting.. no change
And also tried using IP.. still no change.

[RooMeat]

Anyone else have any ideas / advice??

[faris]

If you are using IE, try Firefox. And vice versa?

This is STRANGE.

Is anything listening on port 8443 on your machine?

What happens when you try 8080 instead of 8443 (Not sure non-Virtuozzo Plesk installs listen on that port, but just in case)

Faris.

[RooMeat]

If you are using IE, try Firefox. And vice versa?
Faris.

Tried that.. no change.

I
Is anything listening on port 8443 on your machine?
Faris.

How do I find out??

What happens when you try 8080 instead of 8443 (Not sure non-Virtuozzo Plesk installs listen on that port, but just in case)
Faris.

Takes a while.. but ends up at the same error message.

[biggles]

I
Is anything listening on port 8443 on your machine?
Faris.

How do I find out??

"telnet servername 8443" from external machine. Or check listening ports , "netstat -nlp" i think should do the trick...

[fsfweb]

I am having the same problem.

I cant get into plesk, I caused it by changing which ssl cert the control panel uses in the control panel.

I'm using plesk 9.2.1,

I'm thinking it said something about resetting the ssl cert that the control panel uses, but how do you do that in when logged in ssh as root?

[faris]

service psa restart

... will restart PSA and its associated apache on a Centos/Fedora/RedHat type system.

Faris.

[hostingguy]

Sometimes Ive found it needs a full restart

service psa stopall
service psa startall
service psa start

Also if you run APF or any other kind of firewall try turning it off while you are trying to get it back online.

[BruceLee]

have you tried this?

Code: Select all

/usr/local/psa/admin/bin/httpsdctl restart