Atomicorp

I think when we ran into this choice a while back we just updated the redhat-release.rpm from the newer 5.x line and maybe even glibc and yum as well, and then did a yum upgrade and it took care of everything including plesk - it was a pretty painless upgrade.

hostingguy wrote:I think when we ran into this choice a while back we just updated the redhat-release.rpm from the newer 5.x line and maybe even glibc and yum as well, and then did a yum upgrade and it took care of everything including plesk - it was a pretty painless upgrade.

I'm utterly shocked that it worked. There must have been some magic in there somewhere, especially the plesk updating itself to match part I take my hat off to you! You obviously have silicon fingers or something!

I think I'll just migrate, but that's a pain to do in itself.

Faris.

After weeks of going around and around with Parallels we are nowhere. We paid the SUS fee to upgrade all of our servers to Plesk 10.x. We started with Ensim in 1997 and have upgraded since.

We learned the hard way that Plesk 10 is unable to decrypt the passwords originally placed by Ensim, but were in Plesk 8, and early 9.

After paying for support we were finally told to downgrade to Plesk 9.5.4 and that it would properly import previous passwords that originated in Ensim and then migrated to Plesk 7 or 8. password_type CRYPT or PLAIN -- it didn't matter.

Plesk 9.5.4 still does not resolve the issue. And here's the fun part.

Because we did as we were told and downgraded to Plesk 9.5.4 in order to resolve a failure of Plesk 10 the ticket was closed. Since the issue is no longer about Plesk 10 they want us to buy another paid support ticket dealing with the new issue of Plesk 9.5.4 not decrypting passwords.

We have discussed with our Technical support team and they informed that the initial issue in ticket #1117498 was with migration to Plesk 10 and solution was provided and the current issue is with migration to Plesk 9.5

We request you to purchase a support and submit ticket to technical support team.

Yep. The solution was provided. Downgrade to Plesk 9.5.4 instead of the current version you paid thousands to upgrade to.

Here'sd a note to Parellels from one programmer to another: if Plesk 7 and 8 could read and deal with an Ensim password you certainly can find a way for Plesk 10 to do it. You are pissing away loyal customers over $100 service tickets?

Seems like Parallels is working really hard to get us all to switch over to another platform. This might be the worst case of customer abuse I have ever heard of...

I just got an email confirming that others have reported that Plesk 9.x also cannot decrypt a Plesk 8 encrypted password that began on Ensim. Years of loyalty and thousands of dollars spent gets me this? We bought into HSP - now discontinued but they charge over $1k for an upgrade to "stay current." Virtuozzo 4 that cannot simply replace Virtuozzo 3 -- a fresh install is required. Plesk 9 and 10 cannot migrate Plesk 8... what's next?

I apologize for venting here last night., But I have spent THOUSANDS with SW-Soft/Parallels and I am tired of them always holding out their hand for more money. Don't even get me started on their new licensing "lease" scheme. We used to be a Partner. Now we're a little fish. $3k for a Virtuozzo lease? Per lease?

Yeah, the nature of the bugs and the slowness of fixing them is inexplicable.

Nevertheless, there is no good alternative other than possibly cPanel. In terms of price, if you already have Virtuozzo then the Plesk container-only prices are great. But we are down to one Virtuozzo perpetual key and probably won't renew the other one.

I don't know how many times I've said this but I can't understand why there's no really good open-source control panel.

i have about 2 dozen bugs and usability requests that I submited in 2009 that still arent fixed/resolved. We're going to move to cPanel once they get the whole rpm thing figure out.

Well, there was a good free control panel called cPanel and they got so popular that they began charging an arm and a leg. As I understand it their support isn't much better but speaks English. No offense to the fine Russian people, but it does make it more difficult to communicate.

cPanel is not my choice. I LOVE Plesk. I find it easier to navigate, etc., etc. cPanel seems so confusing in comparison and it doesn't even create true top-level domains.

The gripe with Parallels is that nothing ever seems to work yet they hold out their hands for more and more and more money to fix their errors. Ongoing software development is costly. But at a minimum software should have a free update period separate from SUS. When I challenged this by saying that I just paid the SUS I was told that the 30 day bug fix only applied to the initial purchase in 2006. Screw you Parallels.

Plesk is no longer available as a Virtuozzo only installation. It's one piece of software. But that's another gripe in that when installing Plesk 9 or 10 on a fresh Centos 5.5 (Final) container the entire OS or at least a decent web hosting LAMP isn't installed. One has to know to install certain applications, like rpmbuild, GLIBC and others before even trying to run the installer. These aren't listed in the docs. I have unlimited domain licenses for Plesk, yet I only get 100 free Site Builder slots? An average dual proc or multi-core server can handle about 500 domains and I think trying to get to 900 without breaking Apache is too many eggs in one basket. I'm an old customer that paid for an UNLIMITED LICENSE and now they've changed the damn rules.

Modern Bill. Been there, done that. We'll give you a free upgrade to Plesk Billing -- but only on one server and only 100 clients. Screw you, Parallels. But what's $20k here and another $10k there... it's only money.

Now if someone could give me a fool-proof Apache/PHP/mySQL/Zned/IONCube updater that won't bork Plesk 8.x I'd use it. But frankly I've been to the school of hard knocks too long to think that just running a script will update LAMP without ever, ever, ever borking. I've got over 100 servers and zero patience remaining.

faris wrote:I don't know how many times I've said this but I can't understand why there's no really good open-source control panel.

I've seen several projects starting out with the objective of creating a panel that beats everything out there today (open source or not), but so far nothing has impressed me or even showed a sign of being able to replace Plesk for us. And you know, I can imagine it's just actually really pretty hard to create a good control panel, especially if you need to please everyone.

not to mention that the guys in russia get paid, where as most open source people do it for free when they have spare time.

hostingguy wrote:not to mention that the guys in russia get paid, where as most open source people do it for free when they have spare time.

Actually a lot of open source software is actually written by people who get paid to work on those projects. Stuff like the Linux kernel and Apache httpd is really mostly driven by companies like Red Hat and IBM paying developers to work on these open source projects.

My impression is that this model works best for software that is not directly user facing. Stuff like kernels and servers are the big open source success stories, but the moment it needs a GUI people tend to want to sell it as commercial closed source product (i.e. Mac OS X with its open source basis and closed source GUI) or they're not too good at it and usability-wise don't make a great product.

Of course there exceptions, but I'm going more and more off topic. So let's stop here.

With the help of Paralleles we have scripts now.

1) notify the encrypted password mail user, 2) changes the password. But that also brought out another flaw in Plesk 9 and 10 -- FTP users from Ensim days with encrypted passwords. So now we have similar scripts.