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Money back
Posted: Wed Aug 26, 2009 4:51 am
by selseleh
Hello,
How can cancle my service and give money back or downgrade my service to rule only package?
Because our server is whm/cpanel and we cant use your product (ASL) on our server.
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Regards,
Selseleh
Re: Money back
Posted: Wed Aug 26, 2009 5:13 am
by breun
You might want to contact
support@atomicorp.com instead of using these forums.
Re: Money back
Posted: Wed Aug 26, 2009 5:20 am
by selseleh
Thank you very much.
I sent many email, about 10 email.
But some not delivered and other not have any reply!
Re: Money back
Posted: Wed Aug 26, 2009 10:14 am
by scott
anti-spam system might be getting you then, where are you sending from?
Re: Money back
Posted: Wed Aug 26, 2009 10:34 am
by mikeshinn
Because our server is whm/cpanel and we cant use your product (ASL) on our server.
Actually, the only part thats cpanel specific is modsecurity, and if you are already using modsecurity then you should be able to use ASL 2.2 which has its own stand alone GUI.
What is it exactly that you cant get to work?
Re: Money back
Posted: Wed Aug 26, 2009 2:54 pm
by selseleh
scott wrote:anti-spam system might be getting you then, where are you sending from?
All sent to:
support[At]atomicorp[Dot]com
Also, i sign up for help desk system.
But i dont have my login information yet.
My email is: sara.selseleh[At]gmail[Dot]com and tak.network[At]gmail[Dot]com
Help me please.
Re: Money back
Posted: Wed Aug 26, 2009 3:26 pm
by scott
Yup, looks like you're sending from an IP address on the spamhaus blacklist:
spamd: result: Y 102 - BAYES_50,J_CHICKENPOX_36,J_CHICKENPOX_56,RCVD_IN_BL_SPAMCOP_NET,RCVD_IN_SORBS_WEB,SARE_BAYES_5x7,STOX_REPLY_TYPE,TW_HK,WEIRD_PORT
Re: Money back
Posted: Wed Aug 26, 2009 4:31 pm
by selseleh
scott wrote:Yup, looks like you're sending from an IP address on the spamhaus blacklist:
spamd: result: Y 102 - BAYES_50,J_CHICKENPOX_36,J_CHICKENPOX_56,RCVD_IN_BL_SPAMCOP_NET,RCVD_IN_SORBS_WEB,SARE_BAYES_5x7,STOX_REPLY_TYPE,TW_HK,WEIRD_PORT
Thank you very much.
How can resolve this issue now?
I need to talk with email directly.
Re: Money back
Posted: Wed Aug 26, 2009 4:37 pm
by scott
Can you try sending a test message? Worst case we can whitelist you
Re: Money back
Posted: Thu Aug 27, 2009 1:03 am
by selseleh
scott wrote:Can you try sending a test message? Worst case we can whitelist you
Thank you very much.
Its sent from tak.network[At]gmail[Dot]com
Please accept and inform ...