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Strange Horde Issue
Posted: Wed May 11, 2011 10:45 am
by JnascECSI
Last couple of days we have been getting compliants that users are having issues login into horde webmail. I checked the psa-horde.log file and found a bunch of these errors below. Basically they are complaining that after the enter their email address and password and click the button to log in it will just sit there and spin and then kick back a failed login error. Has nayone ever seen this or had issues like this and no what might be causing it? Any help would be great as i'm stumped.
Code: Select all
May 10 16:08:14 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
May 10 16:09:11 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
May 10 16:09:29 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
May 10 16:10:07 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
May 10 16:10:46 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
May 10 16:11:30 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
Re: Strange Horde Issue
Posted: Wed May 11, 2011 1:51 pm
by biggles
I had various troubles like this when I installed php 5.3 which made me switch to Roundcube...
Re: Strange Horde Issue
Posted: Wed May 11, 2011 2:56 pm
by DarkF@der
biggles wrote:I had various troubles like this when I installed php 5.3 which made me switch to Roundcube...
Have you installed roundcube on plesk 10?
If so how you did that?
Thnx in advanced
Re: Strange Horde Issue
Posted: Wed May 11, 2011 3:54 pm
by JnascECSI
Well i'm not running plesk 10 because i've been down that road with parrahells before and refuse to be a beta tester for them so currently running 9.5.4. Also still running 5.2.17 from art so it can't be a php issue.
Re: Strange Horde Issue
Posted: Wed May 11, 2011 3:56 pm
by biggles
DarkF@der wrote:biggles wrote:I had various troubles like this when I installed php 5.3 which made me switch to Roundcube...
Have you installed roundcube on plesk 10?
If so how you did that?
Thnx in advanced
Sorry, I'm even more of a chicken then JnascECSI, I'm on 8.6
Re: Strange Horde Issue [Resolved]
Posted: Sun May 15, 2011 7:56 am
by JnascECSI
I resolved the issue, it seems that when installing plesk it will use the defaults of the courier-imap configuration of the default OS. I had to increase the connection max config option to allow more than the default 10 connections. I was surprised that parrahells does not increase this for courier-imap when installing plesk since it's a hosting platform and when hosting sites and giving access to webmail would stop connections after 10 users hitting webmail server wide.
Re: Strange Horde Issue
Posted: Sun May 15, 2011 10:02 am
by faris
Just an addendum to this......
Certain email apps that use IMAP, particularly Thunderbird, use multiple parallel connections for just one customer. The default courier-imap config has, I think, such a low default limit that even one customer can cause problems and generate error messages in the email app itself. I wasn't aware that this manifested as login failures in the server logs, but I'll know to look out for it in future -- thanks!