Atomicorp

Hello,

I apologize if this is the wrong place for this but there seems to be NO way to contact anyone from ASL subscriptions.

I have a lite subscription for ModSec which is paid monthly via PayPal. Recently a credit card changed and the subscription has been failing. I'm working with PayPal to re-enable.

The questions are: How long will the subscription keep trying to update? and if the automated subscription does stop, how do I contact anyone to renew?

Thanks

Have you tried emailing support@atomicorp.com as described on their support page?

http://www.atomicorp.com/support/support-overview.html

The questions are: How long will the subscription keep trying to update?

5 days is the current period paypal will try again, its all handled by them and we have no control over paypals credit card system, its all controlled by the customer in paypal.

So, with that said, theres a few options:

1) Update your credit card in paypal, in which case things will happen automatically if you are within paypals "retry window". Paypal will try again, and if the CC is valid the purchase goes thru and our License Manager is updated.

2) If you missed paypals window, then just add a new license in the license manager (as the old one will have expired):

https://www.atomicorp.com/amember/member.php

and if the automated subscription does stop, how do I contact anyone to renew?

You can either add a license yourself via the license manager at the URL below:

https://www.atomicorp.com/amember/member.php

Or, contact support at support@atomicorp.com, as described on our website at the Atomic Modsecurity Rules Support URL below:

https://www.atomicorp.com/wiki/index.ph ... es_Support

The simplest and easiest way to get support is to send an email to: support@atomicorp.com

Support Portal - Use the portal to open a new case, to report a bug or to search the documentation and knowledge base.

License Management Portal- use this to control your licenses.

Atomicorp Forums

Atomicorp Wiki - The Wiki is an open documentation platform to supplement the knowledge base and also to provide an area for members of the ASL community to add their own support documentation, customizations and other information regarding our products. The Wiki is open to any registered user.

Atomic ModSecurity Rules FAQ

Atomicorp Knowledge Base and product documentation search (Must log in to the support portal)

Thank you for the prompt reply. That's exactly the info I was looking for.

Cheers!