Dr. Web Fatal Exception

[JnascECSI]

Yesterday i yummed our box and noticed there was a Dr. web Update with some other's. I did'nt see any errors or issues as the update was doing it's thing and now all of a sudden this morning i noticed in Service Managemnet that Dr. web was not running tried to start it and i got this. Any ideas on how to fix it?

ERROR: PleskFatalException
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Unable to make action: Unable to manage service by drwebmng: drwebmng: Service /etc/init.d/drwebd failed to start
drwebmng: drweb start failed

0: /usr/local/psa/admin/plib/common_func.php3:190
psaerror(string 'Unable to make action: Unable to manage service by drwebmng: drwebmng: Service /etc/init.d/drwebd failed to start drwebmng: drweb start failed')
1: /usr/local/psa/admin/htdocs/server/restart_services.php:28

[breun]

Does service drwebd restart give any useful info? If not I'd start looking at the logs.

[JnascECSI]

Tried that but it always just sat there and i had to (ctrl + C) to get back to prompt... So i rebooted the box 3 times thins morning and now i get this below, We do have a valid license for the Dr. Web junk. Not sure what's making this thing be retarded.


Restarting Dr. Web daemon...
Dr.Web (R) daemon for Linux/Plesk Edition v5.0.0 (Jun 4 2009)
Copyright (c) Igor Daniloff, 1992-2009
Doctor Web, Moscow, Russia
Support service: http://support.drweb.com
To purchase: http://buy.drweb.com
mprotect(): 13 (Permission denied)

[coolemail]

did you manage to sort this? If so do you remember what did it and what worked for you?

I found http://kb.parallels.com/en/811 but still not working:

[root@plesk2 ~]# ls -la /usr/local/psa/admin/bin/drwebmng
lrwxrwxrwx 1 root psaadm 15 Nov 18 08:12 /usr/local/psa/admin/bin/drwebmng -> ../sbin/wrapper
[root@plesk2 ~]# ls -al /usr/local/psa/admin/sbin/drwebmng
-r-xr-x--- 1 root psaadm 80216 Oct 16 2009 /usr/local/psa/admin/sbin/drwebmng
[root@plesk2 ~]# ping localhost
PING localhost (127.0.0.1) 56(84) bytes of data.
64 bytes from localhost (127.0.0.1): icmp_seq=1 ttl=64 time=0.036 ms
64 bytes from localhost (127.0.0.1): icmp_seq=2 ttl=64 time=0.035 ms
64 bytes from localhost (127.0.0.1): icmp_seq=3 ttl=64 time=0.026 ms
64 bytes from localhost (127.0.0.1): icmp_seq=4 ttl=64 time=0.028 ms
64 bytes from localhost (127.0.0.1): icmp_seq=5 ttl=64 time=0.022 ms
64 bytes from localhost (127.0.0.1): icmp_seq=6 ttl=64 time=0.025 ms
64 bytes from localhost (127.0.0.1): icmp_seq=7 ttl=64 time=0.032 ms
64 bytes from localhost (127.0.0.1): icmp_seq=8 ttl=64 time=0.023 ms
^C
--- localhost ping statistics ---
8 packets transmitted, 8 received, 0% packet loss, time 7002ms
rtt min/avg/max/mdev = 0.022/0.028/0.036/0.006 ms
[root@plesk2 ~]# /etc/init.d/drwebd restart
Restarting Dr. Web daemon...
/etc/init.d/drwebd: line 32: 7165 Killed $PROGRAM
[root@plesk2 ~]# cat /var/drweb/log/drwebd.log
[root@plesk2 ~]#

so it seems there are no messages in drwebd.log.

[coolemail]

Mine too stopped working after a yum update on the server. I have Plesk 9.2.3, CentOS5 and ASL 2.2.6.
When I try to start Dr.Web from Plesk, I get:

Error: Unable to make action: Unable to manage service by drwebmng: drwebmng: Service /etc/init.d/drwebd failed to start
System error 2: No such file or directory ('--start', 'drweb')

From shell, it says:

[root@plesk2 ~]# /usr/local/psa/admin/bin/drwebmng --start
/etc/init.d/drwebd: line 32: 14171 Killed $PROGRAM
drwebmng: Service /etc/init.d/drwebd failed to start

System error 2: No such file or directory
drwebmng: Service /etc/init.d/drwebd failed to start

System error 2: No such file or directory
/usr/local/psa/admin/bin/drwebmng[14169]: Unable to start drweb antivirus daemon
[root@plesk2 ~]#

/var/log/sw-cp-server/error_log shows the following:

/etc/init.d/drwebd: line 32: 17354 Killed $PROGRAM
drwebmng: Service /etc/init.d/drwebd failed to start

System error 2: No such file or directory
/usr/local/psa/admin/bin/drwebmng[17352]: Unable to start drweb antivirus daemon
2010-05-15 04:08:28: (log.c.135) server stopped
2010-05-15 04:08:29: (log.c.75) server started
2010-05-15 04:08:29: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-05-15 04:08:29: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-05-15 04:38:51: (log.c.135) server stopped
2010-05-15 04:39:00: (log.c.75) server started
2010-05-15 04:39:00: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
2010-05-15 04:39:00: (mod_fastcgi.c.1337) Dynamic spawning with max_procs > 1 is not supported; setting min_procs = max_procs
/etc/init.d/drwebd: line 32: 13278 Killed $PROGRAM
drwebmng: Service /etc/init.d/drwebd failed to start

System error 2: No such file or directory
/usr/local/psa/admin/bin/drwebmng[13276]: Unable to start drweb antivirus daemon

and the init file says:

[root@plesk2 ~]# cat /etc/init.d/drwebd
#!/bin/sh
#
# Dr.Web (R) init script
# $Revision: 1.10.14.7 $
#

# chkconfig: 2345 20 80
# description: drwebd is a Dr.Web (R) daemon
# processname: drwebd
# config: /etc/drweb/drweb32.ini
# pidfile: /var/drweb/run/drwebd.pid
BIN="drwebd"
PROGRAM="/opt/drweb/$BIN"
PIDFILE="/var/drweb/run/drwebd.pid"

RUNFILE=/etc/drweb/daemons.run
if test -f $RUNFILE ; then
. $RUNFILE
if test "$RUN_DRWEBD" != "1" ; then
echo "DrWeb Daemon is disabled according to $RUNFILE"
exit 0
fi
fi

check_pidfile()
{
pid=`head -1 $PIDFILE` || { echo "cannot read PID file"; exit 1; }
[ "$pid" != "" ] && [ "$pid" -lt 100000 ] || { echo "invalid PID file for $PIDFILE"; exit 1; }
}


case "$1" in
stop)
echo "Shutting down Dr. Web daemon..."
if [ -f $PIDFILE ] ; then
check_pidfile;
kill `head -1 $PIDFILE`
fi
;;
reload)
echo "Reloading Dr. Web daemon..."
if [ -f $PIDFILE ] ; then
check_pidfile;
kill -HUP `head -1 $PIDFILE`
fi
;;
restart)
echo "Restarting Dr. Web daemon..."
if [ -f $PIDFILE ] ; then
check_pidfile;
kill `head -1 $PIDFILE`
fi
sleep 3
$PROGRAM
;;
start)
echo "Starting Dr. Web daemon..."
$PROGRAM
;;
status)
if test -f "$PIDFILE"
then
echo "Dr.Web daemon started"
exit 0
else
echo "Dr.Web daemon not started"
exit 1
fi
;;
*)
echo "Usage: $0 {start|stop|restart|reload|status}"
;;
esac
[root@plesk2 ~]#

and /var/log/messages shows:

May 15 07:00:01 plesk2 psmon[14612]: Forking second background daemon, process 14613.
May 15 07:00:01 plesk2 update.pl[14592]: Dr.Web (R) Updater ($Revision: 1.7.2.32.2.5 $) started ...
May 15 07:00:01 plesk2 update.pl[14592]: Path to bases : /var/drweb/bases/
May 15 07:00:01 plesk2 update.pl[14592]: Path to URL list : /var/drweb/bases/
May 15 07:00:01 plesk2 update.pl[14592]: Path to blacklists : /var/drweb/dws/
May 15 07:00:01 plesk2 update.pl[14592]: Path to lzma: /opt/drweb/lzma
May 15 07:00:01 plesk2 update.pl[14592]: md5sum found in: /usr/bin/md5sum
May 15 07:00:02 plesk2 update.pl[14592]: custom URL list isn't defined
May 15 07:00:02 plesk2 update.pl[14592]: try using Dr.Web URL list (/var/drweb/bases/update.drl)
May 15 07:00:02 plesk2 update.pl[14592]: exec(/opt/drweb/read_signed drl /var/drweb/bases/update.drl) ...
May 15 07:00:02 plesk2 update.pl[14592]: exec(/opt/drweb/read_signed drl /var/drweb/bases/update.drl) exits with error #137
May 15 07:00:02 plesk2 update.pl[14592]: no custom update servers
May 15 07:00:02 plesk2 update.pl[14592]: main update servers:
May 15 07:00:02 plesk2 update.pl[14592]: drldir not found: "/var/drweb/drl", assuming there are no plugins to update
May 15 07:00:02 plesk2 update.pl[14592]: Finish Success: 2010-05-15 07:00:02
May 15 07:00:02 plesk2 update.pl[14592]: Socket path is /var/drweb/run/updateSock

Because we had updated openssl, we had to follow the Plesk fix at http://kb.parallels.com/en/8338 if that gives any clue.

Can anyone help me get this back working? Many thanks, as ever, in advance.