License key update problem

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nobody
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License key update problem

Unread post by nobody »

Suddenly I don't know why my plesk server won't update its license and now I get

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You are currently operating within the grace period of your product license. To update your product license, select the Retrieve Keys option on the License Management page.
Also when I go to license managment I get a 500 internal server error !

Restarting psa and sw-cp-server with also the firewall fully disabled had no change.

What should I do ? Does anyone have any idea ? I am running plesk 9.5.4.

Thanks
Hello IT.
Phone : Blah Blah ....
Have you tried turning it on and off again ?
Phone : Blah Blah ....
....
I'm sorry, are you from the Past ?!
http://www.youtube.com/watch?v=-E4fm4Wqego
nobody
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Re: License key update problem

Unread post by nobody »

On my other server I get a 500 internal server error as well when I go to the license managment...

On the log "/var/log/sw-cp-server/error_log" I see these messages when I get the internal error :

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DEBUGGER DETECTED... Bye!
2011-02-28 12:56:59: (mod_fastcgi.c.2476) unexpected end-of-file (perhaps the fastcgi process died): pid: 18278 socket: unix:/usr/local/psa/tmp/sw-engine.sock-0
2011-02-28 12:56:59: (mod_fastcgi.c.3259) response not received, request sent: 1364 on socket: unix:/usr/local/psa/tmp/sw-engine.sock-0 for /plesk.php , closing connection
DEBUGGER DETECTED... Bye!
2011-02-28 13:00:15: (mod_fastcgi.c.2476) unexpected end-of-file (perhaps the fastcgi process died): pid: 18481 socket: unix:/usr/local/psa/tmp/sw-engine.sock-0
2011-02-28 13:00:15: (mod_fastcgi.c.3259) response not received, request sent: 1364 on socket: unix:/usr/local/psa/tmp/sw-engine.sock-0 for /server/key_info.php , closing connection
Hello IT.
Phone : Blah Blah ....
Have you tried turning it on and off again ?
Phone : Blah Blah ....
....
I'm sorry, are you from the Past ?!
http://www.youtube.com/watch?v=-E4fm4Wqego
BruceLee
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Location: Germany

Re: License key update problem

Unread post by BruceLee »

nobody
Forum Regular
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Posts: 349
Joined: Sun Mar 29, 2009 6:52 pm

Re: License key update problem

Unread post by nobody »

Thank you ! That did the trick !
Hello IT.
Phone : Blah Blah ....
Have you tried turning it on and off again ?
Phone : Blah Blah ....
....
I'm sorry, are you from the Past ?!
http://www.youtube.com/watch?v=-E4fm4Wqego
AntiochInteractive
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Location: Fort Worth, TX
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Re: License key update problem

Unread post by AntiochInteractive »

Worked like a charm for me -- I was hoping it would fix a few more issues that I'm having (App Vault hangs at 0% installation for ALL apps - and PLESK fails to create apache configuration files for webmail)
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mikeshinn
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Location: Chantilly, VA

Re: License key update problem

Unread post by mikeshinn »

See anything in your logs when that happens?
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