Community support for Plesk, CPanel, WebMin and others with insight from two of the founders of Plesk. Ask for help here! No question is too simple or complicated.
Last couple of days we have been getting compliants that users are having issues login into horde webmail. I checked the psa-horde.log file and found a bunch of these errors below. Basically they are complaining that after the enter their email address and password and click the button to log in it will just sit there and spin and then kick back a failed login error. Has nayone ever seen this or had issues like this and no what might be causing it? Any help would be great as i'm stumped.
May 10 16:08:14 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
May 10 16:09:11 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
May 10 16:09:29 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
May 10 16:10:07 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
May 10 16:10:46 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
May 10 16:11:30 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxxxxxxxxxxxxxxx.com [xxx.xxx.xx.x] to {localhost:143 [imap/notls]} [pid 25907 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
James Nascimento Chief Information Officer
East Commerce Solutions, Inc.
22 Morris Lane
East Providence, RI 02914 Ph. 800-527-5395 x263
Fax. 888-999-5891
Well i'm not running plesk 10 because i've been down that road with parrahells before and refuse to be a beta tester for them so currently running 9.5.4. Also still running 5.2.17 from art so it can't be a php issue.
James Nascimento Chief Information Officer
East Commerce Solutions, Inc.
22 Morris Lane
East Providence, RI 02914 Ph. 800-527-5395 x263
Fax. 888-999-5891
I resolved the issue, it seems that when installing plesk it will use the defaults of the courier-imap configuration of the default OS. I had to increase the connection max config option to allow more than the default 10 connections. I was surprised that parrahells does not increase this for courier-imap when installing plesk since it's a hosting platform and when hosting sites and giving access to webmail would stop connections after 10 users hitting webmail server wide.
James Nascimento Chief Information Officer
East Commerce Solutions, Inc.
22 Morris Lane
East Providence, RI 02914 Ph. 800-527-5395 x263
Fax. 888-999-5891
Certain email apps that use IMAP, particularly Thunderbird, use multiple parallel connections for just one customer. The default courier-imap config has, I think, such a low default limit that even one customer can cause problems and generate error messages in the email app itself. I wasn't aware that this manifested as login failures in the server logs, but I'll know to look out for it in future -- thanks!
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